General FAQ’s
Should we make reservations in advance?
Yes, most definitely. Jet Ski rentals and Parasailing are very popular, and during the peak summer months we have many visitors who seek fun and excitement in their vacation. You should secure your reservation in advance to avoid disappointment. You can call our reservation number at (441)-238-4155 or click on the "BOOK ONLINE" button next to the adventure you want to book. All K.S. Watersports phone reservations are now handled by a representative of Fantasea Bermuda, who are booking agents for K.S. Watersports.
Online bookings are handled directly through “ResQwest” an online booking company for K.S. Watersports, and transactions are safe, secure and easy, and you will be provided with an email confirmation and printable ticket once your transaction is completed.
* When making a reservation by phone, make sure you specify which company and adventure you would like to book, (K.S. Watersports Jet Ski & Swim Adventure 1, K.S. Watersports Jet Ski & Swim Adventure 2, K.S. Watersports Jet Ski & Snorkel Adventure, or the K.S. Watersports Parasailing Adventure. Very Important!
Why when I call the K.S. Watersports reservation number I get a representative from Fantasea Bermuda answering the call? Are you the same company?
No we are not the same company, and Fantasea Bermuda is just a booking agent for K.S. Watersports and our tours. K.S. Watersports has been established since 2001 as an independently owned and family ran business, but in 2010 we decided to partner with ResQwest and Fantasea Bermuda who are now booking agents for K.S. Watersports. They now answer all our phone calls and handle all our online reservations for K.S. Watersports. K.S. Watersports is still operated independently and is not affiliated with Fantasea Bermuda The Tour Company. All emails that are sent to the info@watersportsbermuda.com email address come straight through to us directly, but if you call our reservation numbers then you will be speaking with a booking agent of Fantasea Bermuda, and not us directly. This booking partnership was designed to give our guests an easier and simpler way to book their tours, with the added option of having a secure online booking option too.
If we have a tour time booked already at one of your locations, how soon should we show up before our scheduled tour time?
You must show up at least a half an hour before your scheduled tour time! This is very important so plan accordingly and make sure you give yourselves plenty of time to get to our locations early. No refunds will be given to persons who are late, missed their tour or didn’t show up. Also please make sure you show up to the right location for your tour! See our locations page for information on how to get to us.
Do you have a cancellation policy?
Yes we do. We require 24 hours advance notice before your departure time. You must speak to an employee of K.S. Watersports to cancel your booking, not a message left on our machine or an email. Please make sure you call the correct K.S. Watersports branch where you made the reservation with. No refunds will be given for any persons who missed their tour time or did not show.
K.S. Watersports Dockyard Location Telephone Number - (441) 238-4155
K.S. Watersports St. George’s Location Telephone Number - (441) 297-4155
Do you need ID (Identification) to partake on any of the tours?
Identification is only necessary for persons under the age of 21 years old who are driving a Jet Ski on one of our Jet Ski Adventures. The legal minimum driving age on a Jet Ski Tour is 16 years old, but ID must be shown for all drivers under the age of 21 years old. ID is not required for Parasailing, Jet Ski passengers, or Jet Ski Drivers 21 years or older.
What forms of payment do you accept?
We accept MasterCard, VISA, Travelers Checks, and Cash. To secure a Jet Ski or Parasailing Adventure time slot in advance, you must pay up front in full with a credit card or with cash.
What Experience do you need to participate in the tours?
No experience is required to participate on our Parasailing and Jet Ski Tours. Beginners are welcomed. Instructions will be provided to all participants before departing.
What happens if the weather is bad?
If the weather is bad and the tour operator or captain sees it unfit to go out in, you will be refunded in full, or re-scheduled on a different day or timeslot if desired. Only a K.S. Watersports employee can confirm a cancellation. If a person does not show up for their scheduled tour time and the tour does go out, then there will be no refunds given to the persons or group that did not show. In Bermuda it can be rainy one second and twenty minutes later the sun can be out shining, so make sure you show up at our location on time and are ready to go in case the tour does go out.
Our Cruise Ship docks at Kings Wharf or Heritage Wharf but we have a Jet Ski tour booked already departing from St. George’s. How do we get to your St. George’s location?
If you have a Jet Ski reservation booked already which departs from our St. George’s location, then walk over to the Sea Express Ferry Terminal in Dockyard and take it to St. George’s which normally takes around twenty minutes to get there once onboard the Fast Ferry. When you arrive in St. George’s just walk over to K.S. Watersports which is located at the White Horse Pub & Restaurant.
Please make sure you view the correct Ferry schedule times for that day and give yourselves plenty of time to get to our location at least a half an hour before your scheduled tour time.
Alternatively you could use other methods of transportation like buses, taxies, mopeds, or mini buses if staying at hotels or guest houses.
Our Cruise Ship docks at Penno’s Wharf or Ordnance Cruise Ship terminal in St. George’s, but we have a Jet Ski tour or Parasailing tour departing from your Dockyard location. How do we get to your Dockyard Location?
If you have a Jet Ski Tour or Parasailing Adventure booked already which departs from our Dockyard location, then walk over to the Sea Express Ferry Terminal in St. George’s and take it to Dockyard which normally takes around twenty minutes to get there once onboard the Fast Ferry. When you arrive in Dockyard just walk over to K.S. Watersports which is located at the "Tour Ticket Booth" which is right next to the Dockyard Ferry Terminal and across the street from the Bonefish Bar & Grill.
Please make sure you view the correct Ferry schedule times for that day and give yourselves plenty of time to get to our location at least a half an hour before your scheduled tour time.
Alternatively you could use other methods of transportation like buses, taxies, mopeds, or mini buses if staying at hotels or guest houses on the island.
Our Cruise Ship docks at the Hamilton Cruise Ship terminal, but we have a Jet Ski tour or Parasailing tour departing from your Dockyard or St. George’s location. How do we get to either Location from Hamilton?
If you have a Jet Ski Tour or Parasailing Adventure booked already which departs from our Dockyard or St. George’s location, then walk over to the Sea Express Ferry Terminal in Hamilton and take the Fast Ferry to Dockyard or St. George’s. When you arrive in Dockyard or St. George’s just walk over to K.S. Watersports which is located at the "Tour Ticket Booth" in Dockyard, or at the White Horse Pub & Restaurant in St. George’s.
Please make sure you view the correct Ferry schedule times for that day and give yourselves plenty of time to get to our location at least a half an hour before your scheduled tour time. Also make sure you take the Fast Ferry to the correct K.S. Watersports branch where your scheduled tour departs from.
Alternatively you could use other methods of transportation like buses, taxies, mopeds, or mini buses if staying at hotels or guest houses on the island.
Jet Ski FAQ’s
I see that you operate out of 2 different locations for your Jet Ski & Swim tours. Are there any differences in these tours?
Yes there are. Even though both tours are the same in length, they explore completely different areas of the island and both provide a very unique experience. Please click on the tours page to see the full information for each Jet Ski & Swim Adventure. Both tours are excellent and provide a fantastic way to see Bermuda from a different perspective.
How long are the Jet Ski & Swim Adventures?
Our regular Jet Ski & Swim Adventures are just over an hour long and can range anywhere between 60-75 minutes long.
How many Jet Ski’s go out at any one time?
Up to six Jet Ski’s per tour guide. This is to ensure that groups are able to ask questions and hear what the tour guide has to say. At our Dockyard facility during peak summer months we do run larger groups at times of up to twelve jet ski's with our tour guides.
How old do you have to be to drive?
By law, you must be 16 years or older to drive a Jet Ski. You can be any age to participate as a passenger. All drivers who are under twenty one years old or who look under the age of sixteen will need a valid photo ID or Passport for proof of age, in order to operate a Jet Ski. No refunds will be given if someone twenty one or younger shows up with no recognizable picture ID, ie. drivers license or passport only. Scanned passport picture/info page accepted too.
Since this is a guided tour, are your tours slow or are they fairly fast?
Our Jet Ski Adventure Tours are considered high speed guided tours (30mph minimum travelling speeds approximately), but in no way are dangerous or unsafe at the speeds we travel at. With that being said there are many portions on the tour where we do have to slow down when entering bridges, narrow openings, shallow waters and during our stops. The best way to describe if this tour is right for you is: if you are looking for a slow paced tour similar to the speed of what a tour boat or glass bottom boat would travel at, then this is not the tour for you.
What Experience do you need to participate on any of the Jet Ski Adventures?
No experience is required to participate on our Jet Ski Adventures. Beginners are welcomed. Instructions will be provided to all participants and drivers before departing. Please keep in mind that for our Jet Ski Adventures all drivers must be prepared to operate the jet ski'd at the same speeds as the Tour Guides and Group, and can expect to be travelling at minimum speeds of around 30mph while on these tours. These tours are not recommended for persons who have no experience driving any other types of motorized vehicles, and it is recommended that they should go as passengers when in doubt of being able to handle driving a jet ski.
I see you have 3 seater jet skis available for rent, why do you not recommend this option for novices or beginners?
Even though no experience is required to participate on our Jet Ski Adventures, beginners and novices should avoid having three persons on one jet ski because it can become extremely difficult to drive the jet ski and also risks you frequently capsizing and rolling over the ski, which is no fun for you or your passengers. We only recommend 3 persons on 1 jet ski for one average sized adult (175 lbs or less) plus two children weighing less than 100lbs each. We like our customers to have fun while on tour with us, and this can be achieved better on a single or double jet ski normally. Please keep in mind that each ski has a maximum weight limit of 350lbs.
What should we bring to wear?
Generally you should bring a towel and a bathing suit. It is recommended that you are wearing your bathing suit prior to the tour due to the lack of changing facilities at our locations. Some other things to consider are waterproof cameras, sun block, sunglasses, and a small plastic bottle of water. It is not recommended to bring hats because they will not stay on during the tour. Sun tan lotion and glass beverage bottles not permitted to be stored in our jet ski's during the tour. We have lockable storage on our floating dock for small amounts of belongings and towels for when you return from the tour.
Do we have to take a guided tour?
Yes, it is by law that all rental Jet Skis are accompanied by a tour guide in Bermuda. The guided tour however is a lot of fun and fast paced, and most people who are skeptical at first come back saying it was better than if they had gone out on their own. Nobody knows our island like we do, and we know all the best places to take our guests.
Are routes and swim time guaranteed on every Jet Ski tour?
As much as we would like to say yes, due to changing weather/sea conditions and colder temperatures in the early parts of the year, sometimes we must alter routes and courses of our jet ski tours so that our customers have the best overall experience. The tour descriptions and routes listed on our website is where we mostly take our tours when weather conditions are good, which in Bermuda is almost all of the time.
I see you offer a Special 2 Hour Jet Ski & Snorkel Adventure and a Special 2 1/2 Hour End to End Adventure, why is there no schedule for these excursions?
These two Jet Ski Adventures are considered Special Tours and are subject to availability and weather conditions, and are not offered on a day to day basis. They are mostly Private tours and for larger groups, and you must book a minimum of three jet ski's total for your group to be able to partake on these Tours. These tours consist of more driving time and swim time and are not recommended for novices or persons who tire very easily.
Parasail FAQ's
Where is the meeting point for Parasailer's who have already booked Online or made an advance reservation by phone?
All persons already booked on the K.S. Watersports Parasailing Adventure must be at our location no later than a half an hour before their scheduled departure time. You will need to go to the "Tour Ticket Booth" in Dockyard, located next to the Dockyard Ferry Terminal and directly across the street form the Bonefish Bar & Grill. See our Locations page for maps and details to this location.
I was told that you only offer Parasailing at your Dockyard Location/Branch?
Yes that is true. Parasailing will only be operated out of our Dockyard location/branch at this time. If traveling from Hamilton or St. George’s, the quickest and cheapest way to our Dockyard location is by Fast Ferry. See the “Sea Express” Ferry schedule which is located on our website under the LOCATIONS page.
How long do you get up in the air?
Normally you will be up in the air for around 8-10 minutes. Even though this seems like a short time, it will feel like an eternity once you are flying high in the sky. You can expect to be on the boat anywhere from 30 minutes to 90 minutes depending on the group size.
What is the maximum amount of people that can go on the boat at any one given time?
The boat can take a maximum of 12 people at any one given time.
I have heard that when parasailing, some operators prefer to use a sit down chair instead of a harness - which one do you use?
We use an independent harness that fits adults and children of all sizes. We can fly two people at one time depending on the total weight of both persons and wind conditions. An added benefit is that you are able to see a lot more when you are secured in a harness as opposed to a sit down chair.
Is there a weight limit to go parasailing?
The maximum weight limit must not exceed 300lbs per person, and if flying double tandem then the maximum total weight allowed is 325lbs. Children weighing less than 100lbs must fly double tandem with an adult or heavier person, for safety purposes.
Can two people go up together?
Yes they can, but keep in mind that both people cannot exceed 325lbs, and the wind direction that day can vary the total maximum weight allowed. In the end the Boat Captain will determine whether 2 people can go up together.
Do you get wet when parasailing and what should I wear?
Normally you do not get wet when parasailing, but some splashing can occur while on the boat depending on water conditions. It is recommended that all persons partaking on this Adventure wear a bathing suit and bring a towel with them for when they return. Also due to limited amounts of storage space on the boat, please bring fewer amounts of belongings with you, no large bags, big items or portable beach coolers etc.
I have never been Parasailing before, how do we take off and land?
All take offs and landings are done right on the back platform of our Parasail boat, and all take offs and landings are very gentle and easy, no jerking or slamming down of the body. basically we will do all the work for you, so sit back and relax and enjoy the sights around you.
Can we take pictures while parasailing?
Yes you can. It would be advisable to bring a waterproof camera or a camera with a strap that can go around your neck. Please be advised that bringing any personal belongings with you will be at your own risk.
I do not want to go up parasailing but I would like to go on the boat and watch. Is this possible?
Yes it is possible but only if the boat isn't full. We reserve the spots on the boat first for people who are going parasailing (Flyers Only). If there is room available just before the departure time you will be allowed to go on the boat to watch, for a minimum fee of $50.00 per watcher.