THE EXPERIENCE

CATAMARAN TOURS FAQ’S

We will be posting more information on all our 2020 / 2021 Catamaran tours sometime in late 2020, and once Bermuda gets through this COVID-19 period where tourism and visitors have been affected due to travel restrictions. We look forward to providing more information on our new CALYPSO catamaran tours shortly – so stay tuned and keep checking back here on this page regularly.

In the meantime, if you live in Bermuda currently and are interested in taking a group or your family out on the water for a day or evening of enjoyment, relaxation, fun or adventure, then please give us a call and we will be happy to book a private charter or corporate charter for your group onboard our 50′ CALYPSO catamaran. See our CALYPSO Charters Page for details and charter packages in 2020.

General FAQ

Yes, most definitely. Jet Ski Tours, Parasailing, WildCat Adventures, Boat Rentals and Boat Charters are very popular, and during the peak summer months we have many visitors who seek fun and adventure on their vacation.

You should secure your reservation in advance to avoid disappointment.

You can book your tour or rental online on our website, or call our reservations number at (441) 238-4155 or (441) 232-4155.

Our Dockyard location phone reservations are handled by a representative of Island Tour Centre, who are only Dockyard Sales booking agents for K.S. WaterSports tours departing from the Royal Naval Dockyard only.

Our K.S. WaterSports Hamilton, Southampton and St. George’s location phone reservations are handled by K.S. WaterSports directly.

 

Phone reservations: When making a reservation by phone, make sure you specify which company and adventure you would like to book, (K.S. WaterSports Jet Ski Adventure, K.S. WaterSports Jet Ski & Swim Adventure, K.S. WaterSports Jet Ski & Snorkel Safari, K.S. WaterSports WildCat Adventure or the K.S. WaterSports Parasailing Adventure. Very Important!

No we are not the same company, and Island Tour Centre is just a booking sales agent for K.S. WaterSports and our Dockyard Location tours. K.S. WaterSports has been established since 2001 as an independently owned and ran business, but in 2010 we decided to partner with Island Tour Centre in Dockyard who are now sales booking agents for K.S. WaterSports and all our Dockyard location adventure tours. They handle all our Dockyard phone and walk in reservations for K.S. WaterSports. K.S. WaterSports is still operated independently and is not affiliated with Island Tour Centre. All emails that are sent to the  email address come straight through to us directly.

This booking partnership was designed to give our guests an easier and simpler way to walk in and book their tours and rentals which depart from our Dockyard location. Our Hamilton, Southampton and St. George’s location tours, rentals and boat charters are handled by K.S. WaterSports directly by calling (441)-232-4155.

You must show up at least a half an hour before your scheduled tour or rental time!
This is very important so plan accordingly and make sure you give yourselves plenty of time to get to our locations early. No refunds will be given to persons who are late, missed their tour or didn’t show up. Also please make sure you show up to the correct location for your tour or rental! See our locations page for information on how to get to any of our 4 locations.

Boat Rental guests must ensure that they arrive 30 minutes before their rental time as this will guarantee that a K.S. WaterSports representative will be there on site to give you and your group their orientation prior to your boat rental departure. (If you’re group is running late then we will still require the driver of the rental boat to be at our facility 30 minutes prior to their scheduled departure time, to receive their boat orientation and instructions on boat safety and boat operation). Very Important!

Yes we do. We require 24 hours advance notice before your tour or rental departure time. You must speak to a representative of K.S. WaterSports or Island Tour Centre to cancel your booking, not a message left on our answering machine or an email. Please make sure you call the correct K.S. WaterSports branch where you made the reservation with. No refunds will be given for any persons who missed their tour or rental time or did not show. A full refund will be issued if a tour or rental is cancelled prior to the 24 hour notice.

Please note that all our K.S. WaterSports boat rentals have a 48hr cancellation policy requirement.

Public Holidays: We require 48 hours advance notice to cancel a rental boat reservation on a public holiday also.

K.S. WaterSports Dockyard Location Telephone Number 1 (441) 238-4155
K.S. WaterSports Southampton Location Telephone Number 1 (441) 232-4155
K.S. WaterSports Hamilton Location Telephone Number 1-(441) 232-4155
K.S. WaterSports St. George’s Location Telephone Number 1-(441) 297-4155

Identification is only necessary for persons 21 years or under who are driving a Jet Ski on one of our Jet Ski Adventure tours. The legal minimum driving age on a Jet Ski Tour is 16 years old, but ID must be shown for all drivers 21 years old or younger. ID is not required for Parasailing, WildCat Adventures, Jet Ski passengers, or Jet Ski Drivers 22 years or older.

Picture ID, Passport, or Drivers Licence are acceptable forms for identification. A printed passport scan of ID page & picture is also an acceptable form of ID

We accept MasterCard, VISA, Amex and Cash.
To secure a Jet Ski, WildCat or Parasailing Adventure time slot in advance, you must pay up front in full with a credit card or with cash. This also applies for all our boat rentals, pontoon rentals, kayaks and paddle board rentals too.

No experience is required to participate on our Parasailing Adventure & Eco Tour, Parasailing Adventure, WildCat Boat Tours and Jet Ski Adventures. Beginners are welcomed. Instructions and Orientation will be provided to all participants before departing for a tour.

Some of our tours and rentals do have age restrictions:
Jet Ski Tours – No children under 4 years old
Parasailing – 5 years or older
WildCat Boat Tours – 5 years or older
Boat Rentals – No infants or children under 1 years old permitted onboard. All boat renters/drivers must be 18 years or older to rent or drive.
Regular Boat Charters – No children under 1 years old
Viking Luxury Yacht Charter – No children under 7 years old.

Yes we do have dry lockable storage at all four(4) of our water sports facilities (in Dockyard, Southampton, Hamilton & St. George’s). Space is limited so please bring the fewest amount of belongings with you. No big bags, backpacks, coolers, or large items please.

If the weather is bad and the manager, tour operator or captain sees it unfit to go out in, you will be refunded in full, or re-scheduled on a different day or time slot if desired. Only a K.S. WaterSports employee can confirm a cancellation or cancel a tour or rental due to weather and within the 24hr cancellation period. If a person does not show up for their scheduled tour time or rental time and the tour or rental can or does go out, then there will be no refund given to the persons or group that did not show. In Bermuda it can be raining one second and twenty minutes later the sun can be out shining, so make sure you show up at our location on time and are ready to go in case the tour or rental does go out. (For boat rentals, pontoon rentals, kayaks & paddle board rentals – it is recommended to call us 2 hours before your scheduled rental time if the weather is looking bad. We will assess the weather and sea conditions at that time to determine if it is safe and still good to let our boat rental customers go out in)

If you have a Jet Ski Adventure reservation booked already which departs from our St. George’s location, then walk over to the Sea Express Ferry Terminal in Dockyard and take it to St. George’s which normally takes around twenty minutes to get there once onboard the Fast Ferry. When you arrive in St. George’s just walk over to K.S. WaterSports which is located at the White Horse Pub & Restaurant. Please make sure you view the correct Ferry schedule times for that day and give yourselves plenty of time to get to our location at least a half an hour before your scheduled tour time. Alternatively you could use other methods of transportation like buses, taxies, mopeds, or mini buses if staying at hotels or guest houses.

If you have a Jet Ski Adventure, Parasailing Adventure or WildCat Adventure booked already which departs from our Dockyard location, then walk over to the Sea Express Ferry Terminal in St. George’s and take it to Dockyard which normally takes around twenty minutes to get there once onboard the Fast Ferry. When you arrive in Dockyard just walk over to K.S. WaterSports which is located at the “Dockyard Watersports Centre” which is right next to the Dockyard Ferry Terminal and across the street from the Bonefish Bar & Grill. Please make sure you view the correct Ferry schedule times for that day and give yourselves plenty of time to get to our location at least a half an hour before your scheduled tour time. Alternatively you could use other methods of transportation like buses, taxies, mopeds, or mini buses if staying at hotels or guest houses on the island.

If you have a Jet Ski Adventure, Parasailing Adventure or WildCat Adventure booked already which departs from our Dockyard or St. George’s location, then walk over to the Sea Express Ferry Terminal in Hamilton and take the Fast Ferry to Dockyard or St. George’s. When you arrive in Dockyard or St. George’s just walk over to K.S. WaterSports which is located at the “Dockyard Watersports Centre” in Dockyard, or at the White Horse Pub & Restaurant in St. George’s.

Please be advised that Parasailing and WildCat Adventures operate from our Dockyard location only at this time. Jet Ski Adventures are available from all three of our locations – Dockyard, Hamilton and St. George’s.

Please make sure you view the correct Ferry schedule times here for that day and give yourselves plenty of time to get to our location at least a half an hour before your scheduled tour time. Also make sure you take the Fast Ferry to the correct K.S. WaterSports branch where your scheduled tour departs from.

Alternatively you could use other methods of transportation like buses, taxies, mopeds, or mini buses if staying at hotels or guest houses on the island.